FAQ’s

Q: Will the crystal fit my watch?

A: Yes, the crystal is made to fit the watch/s as stated in the description. Please read the description very carefully before purchasing, some watches may look the same.

Q: How does the quality compare to OEM?

A: Our crystals are made to fit exactly like the Original, High Precision Quality.

Q: Do you combine shipping for multiple crystals purchased?

A: We combine shipping – no additional postage charge for up to 10 crystals

Q: Will the crystal fit the watches you mention in the description?

A: Yes, this is guaranteed.

Q: Does the crystal come with the brand name markings/logo?

A: No, all our crystals are unmarked. We recently released a few limited edition crystals with lazer etching on the underside of the crystal, but other than those options, we do not have marked crystal’s.

Q: Will you accept a return?

A: Yes we will* if we have sent the wrong item or it has a quality issue you can return your purchase for refund or replacement. Please refer to our Terms of Purchase for further details.

*The only exclusion to this is watch movements, in line with the general industry practice for such parts we will not accept movement returns.

Q: How fast do you Ship?

A: All orders are shipped within 4 business day’s.

Q: Do you have any other parts for my watch?

A: No we specialize in watch crystals only.

Q: Do you ship worldwide?

A: Yes, We Ship All Over The World. Please see the Shipping Section for detailed shipping information.

Q: Where are the crystals shipped from?

A: All the crystals are shipped from Hong Kong however in some special cases your purchase will be shipped from the UK if this is the case you will be advised.

Q: Can you provide a tracking number?

A: Yes, the Epost shipping option provides tracking. The EMS International Speedpost option provides fully detailed tracking.

Q: How much for shipping 1 crystal?

A. Shipping is free if you choose the free post option

Q: Do you combine shipping for multiple crystals purchased?

A. If the free shipping option is chosen it is free no matter how many crystals you purchase. EMS (extra cost) is recommended for multiple purchases.

Q: What if I have a problem with the crystal not fitting?

A: If for any reason you have an issue with the crystal, please email us immediately and kindly allow us 24-48 hours for us to resolve the issue for you. We are here to help and resolve any issue you may have.